Delete your Here account
You can request deletion even if you no longer have the app.
Request deletion by email
Email [email protected] with the subject Delete my Here account. Send from the email linked to your Here account and tell us you want the account and its associated data deleted.
We may need to verify ownership before acting. Do not send your password or sign-in code. We’ll confirm completion or explain any information needed to finish.
In the app
When available in your installed version, open Profile → Account and recovery → Delete account and confirm. If you don’t see that option, use the email request above.
What deletion removes
Account deletion removes your sign-in account, profile, community memberships, authored posts and replies, uploaded photos, feedback, community suggestions, and notification settings from the active Here service. Communities shared with other members may remain, with ownership removed where applicable.
Deletion cannot remove copies other members have already saved, screenshots, or information you shared outside Here. Service-provider backups and security logs may persist according to their retention processes. Contact us for questions about a specific record or support email.
Deletion is permanent. Leaving a community or uninstalling Here does not delete your account.