here

Here privacy policy

Effective November 8, 2026

Cache Operations Group LLC operates Here (also called Here Pilot). This policy describes information used by the app and these support pages. Contact [email protected] with privacy questions or requests.

Information you provide

Private messages and reactions

Private messaging is being introduced in the messaging update. Members who share an active community can send a private message request. The recipient can accept or decline. Accepted conversations can continue after leaving that community. Private messages are stored on our servers and access-controlled for the two participants; they are not end-to-end encrypted. Authorized service operations and legal obligations may require access. Reporting shares the selected message excerpt (up to 600 characters), your reason, and record identifiers with the Here team. Reactions are stored with your account and the associated message.

Private messages do not have the community thread expiration timer. They remain until the author deletes their content or either participant deletes their account. Delete removes your message content from the active conversation for both participants, leaving a “Message deleted” marker and preserving replies. Previously submitted reports, provider backups, and copies saved by recipients may remain. Removing a thread photo from the conversation removes its shared access reference; temporary links and storage cleanup may take longer. Blocking prevents further private messages but does not erase existing history.

Location and maps

Location suggestions are optional. With permission, Here uses precise location, including in the background, to recognize visits to participating places. The visit-detection logic runs on your device; Here does not upload a continuous travel history to its community database or show your live location to other members. Joining a community stores your membership. To keep communities connected to people who visit, Here also saves the most recent visit date for each community you have joined. Your device checks proximity and sends the community identifier; this membership check does not send raw coordinates or a continuous location history. Other members cannot see this visit date. Membership may end after nine months without a recorded visit, and inactive communities may be archived after six months. You can rejoin during a later qualifying visit.

The in-app map uses Google Maps. Map requests involve Google’s services, and the displayed map area may relate to your location. Google may process technical, network, usage, and location-related information under its own policies. When you open Suggest a community with location permission, your current location is sent through Here’s backend to Google Places to find and rank nearby places. Search text and selected place identifiers are also sent to Google Places. Here does not save these search coordinates in its community database or show them to other members. You can search by name and city without location permission. These services are distinct from Here’s on-device visit detection. See Google’s privacy policy.

You can turn location suggestions off in Here and change location permissions in your phone settings. Phone settings, signal quality, and operating-system behavior affect background features.

Notifications and technical information

When you enable notifications, Here stores a push-delivery token linked to your account and your notification preferences. Delivery services process the token and notification payload needed to reach your device. Notification previews may be visible on your lock screen, depending on your phone settings.

Infrastructure providers process connection and operational information, such as IP addresses, request logs, device or app information, and delivery diagnostics, to run and secure their services. Optional in-app feedback includes a limited diagnostic summary of permissions and suggestion status; that summary excludes raw coordinates and location logs. Information you type or include in a screenshot is still sent with your feedback.

How information is used and shared

We use information to provide sign-in, communities, messaging, maps, suggestions, notifications, support, moderation, and service reliability. Providers supporting these functions include Supabase (authentication, database, storage and backend), Expo and Apple or Google push services (updates and notifications), Resend (sign-in email), Google Maps Platform (maps and places), and Cloudflare (website hosting).

Here does not include advertising or data-broker integrations. We do not sell your personal information. Information may also be disclosed when required by law or necessary to address fraud, abuse, security incidents, or threats to safety. Do not post information you do not want other community members to see.

Storage and retention

Account information and memberships are maintained to provide your account until removed or deleted. Content expiration controls its availability in the app; it is not a promise that every stored copy or backup is immediately erased. Photos use access-controlled storage and temporary links. Providers may process data outside your state or country.

Deleting your account removes associated records and uploaded photos from the active service. Backups, security logs, and support correspondence may remain under the relevant retention processes or legal obligations. Copies saved by others are outside our control. Ask us about a particular record if you need more detail.

Your choices

You can edit your profile, control notification and location permissions, mute threads, leave communities, and request account deletion. For access, correction, or deletion requests, contact [email protected]. We may verify your identity before acting. See how to delete your account.

Adults only

Here is intended for people 18 and older. If you believe a minor has created an account, contact us so we can investigate and address it. Here is not an emergency service or an official school communication system.

These support pages and policy updates

These pages do not use advertising trackers or a sign-in form. The hosting provider processes ordinary network requests to deliver and protect the website. Emailing support sends your message through email providers. We will update this page and its effective date when our practices change.